Albuquerque Concierge Excellence - ACE
The ACE program objective is for front-line employee participants (graduates) of this single, three-hour training to come away with a much better understanding of what there is to see and do in and around Albuquerque AND better customer service skills. The curriculum has been developed through a partnership between CNM and ACVB. It is delivered monthly by hospitality professionals and held at various attraction venues within the Albuquerque area. Training times and days vary to accommodate the shifts and schedules of front-line employees.
Upcoming ACE Classes:
July 28, 2011
Championship Golf Course at UNM
3601 University Blvd. S.E.
Registration begins: 12:45pm Class begins: 1:00pm
Contact Jessica Magnant at 222-4338 or magnant@itsatrip.org for questions and registration. The cost is only $25 per person – pre-registration and payment are required.
Now more than ever, happy and loyal customers are key to a successful business and it all starts with your employees. Our A.C.E. program is designed to not only educate and inform your staff about Albuquerque, but to equip them with tools necessary to provide the best possible service to your guests. Together, this information will help guarantee that your visitors are pleased and eager to come back for more.
“Well Done!! I liked how the trainers got the people involved, told and showed great examples, and both worked well off of each other. Keep up the great work.” – John Garcia, Director, Economic Development Department, City of Albuquerque
“It was such a wonderful training and it taught this Texan quite a bit of fabulous Albuquerque information! I feel like I can have an intelligent conversation with someone regarding all the exciting things to do in Albuquerque.”
“It gave me a great glimpse into ABQ and great things to do in the city.”
To register call (505) 222-4338 Monday through Friday 8:00 am - 5:00 pm, and provide participant’s name and place of employment. $25 per person. Payments must be made by credit card (Visa, AMEX and MasterCard) or check to the Albuquerque Convention & Visitors Bureau. No refunds will be issued for no-shows. But credit will be given for a future class.
All graduates receive an Albuquerque Experience Pass that allows them one free admission to each of the following places:
1. Sandia Peak Aerial Tramway
2. Tinkertown
3. Stone Age Climbing Gym
4. NM Railrunner Express
5. The Anderson-Abruzzo Albuquerque International Balloon Museum
6. Albuquerque Little Theatre
7. Maxwell Museum of Anthropology
8. New Mexico Jazz Workshop
9. The Cell Theatre
10. Tours of
Old Town History Tour
11. Tours of Old Town Ghost Tour
12. Turquoise Museum (Old Town)
13. Wildlife West Nature Park
14. National Museum of Nuclear Science and History
15. ABQ Trolley Co.
16. Albuquerque Museum of Art & History
17.
Indian Pueblo Cultural Center
18. New Mexico Museum of Natural History and Science