Albuquerque Concierge Excellence - A.C.E.
The A.C.E. program objective is for front-line employee participants (graduates) of this single, three-hour training to come away with a much better understanding of what there is to see and do in and around Albuquerque AND better customer service skills. The curriculum has been developed through a partnership between CNM and ACVB. It is delivered monthly by hospitality professionals and held at various attraction venues within the Albuquerque area. Training times and days vary to accommodate the shifts and schedules of front-line employees.
See what attendees of a recent A.C.E. Class had to say:
"Very interesting, learned a lot about Albuquerque that I previously didn't know!"
"I came to this program with no knowledge of what it was about, so I found it very valuable & gained a lot of new knowledge from it. It was time well spent!"
"Training provided a lot of information about visiting Albuquerque & how to provide great customer service & exceed guest expectations."
"I thought it was an interesting presentation, which also gave people enough time to share thoughts and suggestions amongst the whole group of people. Well done!"
See what the employers who sent the attendees had to say:
"The three ladies we sent to ACE were impressed and thought it was well worth their time. I caught them smiling more today :) Thanks!"
Rebecca Plutino General Manager Best Western Rio Grande Inn
“It was great! My two clerks loved it. They came back soooooooo motivated!”
Tracie L. Jernigan General Manager La Quinta Inn & Suites
To register call (505) 222-4338 Monday through Friday 8:00 am - 5:00 pm, and provide participant’s name and place of employment. $25 per person. Payments must be made by credit card (Visa, AMEX and MasterCard) or check to the Albuquerque Convention & Visitors Bureau. No refunds will be issued for no-shows. But credit will be given for a future class.
Upcoming ACE Training Classes
December 10, 2009- Thursday -¡Explora!
Check-In: 9:15 am. Class Begins: 9:30 am.
1. Sandia Peak Aerial Tramway
2. Tinkertown
3. Stone Age Climbing Gym
4. Cliff's Amusement Park
5. The Anderson-Abruzzo Albuquerque International Balloon Museum
6. Albuquerque Little Theatre
7. Maxwell Museum of Anthropology
8. New Mexico Jazz Workshop
9. The Cell Theatre
10. Tours of Old Town History Tour
11. Tours of Old Town Ghost Tour
12. Turquoise Museum (Old Town)
13. Wildlife West Nature Park
14. National Museum of Nuclear Science and History
15. ABQ Trolley Co.
16. Albuquerque Museum of Art & History
17. Indian Pueblo Cultural Center
18. NM Railrunner Express